Terms and Conditions

These Terms and Conditions (hereinafter "T&Cs") apply to all contracts between DCVero Dienstleistungen GbR, Pohlestr. 12, 12557 Berlin (hereinafter "Contractor") and the customer regarding the provision of cleaning services and related services.

Deviating terms of the customer are not accepted unless the Contractor expressly agrees to them in writing.

Offers from the Contractor are non-binding. A contract is concluded through a written order confirmation by the Contractor or by the commencement of work on the agreed date.

Verbal side agreements require written confirmation by the Contractor to be effective.

The scope of services to be provided is set out in the written offer or order confirmation. Additional services not expressly agreed upon will be invoiced separately.

The Contractor is entitled to use suitable subcontractors.

The customer ensures unobstructed access to the premises to be cleaned during the agreed cleaning times and provides water and electricity free of charge.

Sensitive or easily damaged items must be secured by the customer before work begins. Special materials or sensitivities must be communicated in writing in good time.

The agreed prices are quoted without VAT in accordance with § 19 UStG (small business regulation).

Invoices are due for payment within 14 days of the invoice date without deduction, unless otherwise agreed. In the event of default in payment, the Contractor is entitled to charge default interest at the statutory rate.

Cancellation of individual cleaning appointments by the customer must take place no later than 48 hours before the scheduled appointment. In the event of later cancellation, the Contractor is entitled to charge 50% of the agreed fee as a cancellation fee.

Unexcused absence or denial of access on the cleaning appointment entitles the Contractor to charge the full service fee.

Complaints about the services rendered must be reported immediately, but no later than 24 hours after completion of the work, in writing or by email to info@dcvero.de.

In the event of a justified complaint, the Contractor is obliged to remedy the defect immediately. Claims for damages are excluded insofar as the Contractor is not responsible for the defect or rectification is possible.

The Contractor is liable without limitation for damage caused intentionally or through gross negligence by the Contractor's own staff or staff deployed by the Contractor. In the case of simple negligence, liability is limited to the typical foreseeable damage.

Liability for damage caused by normal wear and tear, material defects, or cleaning agents or equipment provided by the customer is excluded.

The Contractor has business liability insurance. Damages must be reported in writing immediately upon discovery.

Personal data is processed exclusively for the execution of the contract. Otherwise, our privacy policy applies, available at dcvero.com/privacy-policy.

German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction for all disputes is, to the extent permitted by law, Berlin.

Should individual provisions of these T&Cs be or become invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the statutory provision.